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Please see below of our general FAQs.
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Any optional service charge that you leave is a direct reward for the staff who made your experience special. We therefore ensure that all service charge goes to the staff in the restaurant where it was given.
We provide every member of the team with a meal, soft drinks and, for those who work in the evening, a well-deserved drink at the end of the shift. A contribution towards the cost of this is covered from the service charge (£3 per shift). This policy is widely supported by our staff.
All remaining service charge is then distributed directly amongst the restaurant staff, including the waiting staff, the front of house team and the kitchen staff.
It is entirely your choice whether or not to pay this service charge. Please ask if you wish it to be removed.
Last updated: October 2017
Although our booking system shows that we are fully booked, we always keep a few tables free for walk-ins. If you can be flexible on the time you eat it is always worth popping by and we will try our best to accommodate you.
Côte gift vouchers are the perfect present for food and drink lovers. Our vouchers are available to purchase in all of our restaurants and can be redeemed at any Côte.
Alternatively, you can complete an online gift voucher purchase and your vouchers will be sent by post within 3 working days.
We are always happy to accommodate any special dietary requirements and you can discuss these with the restaurants in advance or just inform your waiter when you arrive.
We are proud to have received accreditation from Coeliac UK for our gluten-free menus.
We welcome children in all of our restaurants and we provide a children's menu which can be viewed here; our staff will always try to accommodate any dietary requirements. All our restaurants provide highchairs and most will also have baby changing facilities.
In consultation with the Marine Conservation Society (MCS) and our fish supplier, we have removed fish from our menu which the MCS rates as 5. We are working with our seafood supplier to focus our sourcing on fish rated 1-3 for the future.
For more information on the MCS rating scheme, visit their website at www.fishonline.org.
Quandoo loyalty points are completely separate from Côte Rewards, meaning that each reservation you make through Quandoo can earn you both Côte Rewards and Quandoo loyalty points.
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