Please see below our terms & conditions for bookings, group bookings, cancellations and surveys.
When making your reservation, please ensure that you provide accurate contact information (email address and/or phone number) to allow us to provide full communications with yourself regarding your booking.
If you are running late for your reservation, please telephone the restaurant directly. If we do not hear from you, we will hold your table for a maximum of 15 minutes after the reservation time.
We appreciate that sometimes you will need to cancel, but request that you please let us know as far in advance as possible. Once again you can do so by contacting the restaurant directly, or alternatively there is a cancellation link within our booking confirmation emails that will automatically cancel your reservation for you.
Further booking terms and conditions may apply to reservations during selected busy seasonal periods, including but not limited to: Valentine’s Day, Mother’s Day, Father’s Day, and the festive seasons during November and December. Any extra terms and conditions will be stated at the point of booking.
Please note that we are unable to accept responsibility for the loss or theft of any personal belongings whilst dining with us.
Depending on availability at our restaurants, when making a booking for a large party we may require you to submit a pre-order in advance of your reservation. If this is required during the online booking process it will be denoted when you select your required time. Should you not be able to book your table online, our restaurant team will be able to assist and make you aware should a pre-order be required.
Deposits may be required for large party bookings or events, and a credit card may be required to secure your reservation.
For some reservations we will require you to secure your table with a credit card. Whilst no funds are taken at the time of reservation, should you not arrive and fail to cancel or provide less than 72 hours notice of cancellation, we withhold the right to charge £10 per person.
To enter the prize draw you must scan the QR code on your bill tray card, receipt or visit the url cote.co.uk/survey and fill out our online survey about your recent visit with us. One winner will be selected and contacted via email to claim the meal for two. Prize cannot be exchanged for a cash alternative. Reservations are subject to availability and you must have dined with us in order to complete your survey and enter.
Competition closes 20/09/24 at 00.00am. Any entries after this point won’t be counted. Winner will be selected at random provided all entry requirements have been met.
Return Economy Class flights from major international airport in London to Paris, including taxes, fees and one item of hand luggage per person; Return private airport transfers in Paris; 3 nights’ hotel accommodation in Paris, with a four-star rating, based on sharing a double or twin room, including daily breakfast; Three-course dinner and drinks at a Paris restaurant on each evening, up to a maximum value of €100 per person per day, including service charge; Brunch at Le Maison Rose on one day, up to a maximum value of €45 per person, including service charge; Lillet aperitifs on two evenings at bars in Paris, up to a maximum value of €30 per person per day; 2.5-hour guided tour of the Louvre, including English-speaking tour guide and skip-the-line access; Hot chocolate and pastries from Angelina Paris, up to a maximum value of €30 per person; Skip-the-line tickets for Eiffel Tower; Tickets to an opera performance at Palais Garnier in Paris; Travel insurance
Economy flights available from major international airports in London only; Flights will be selected by Prize Provider and not all routings will be available; Winner and guest must have full passport valid for at least 6 months at time of travel; Any necessary visas are responsibility of winner and guests; A valid credit or debit card will be required for security deposit purposes when checking into hotel accommodation; Hotel accommodation is based on two people sharing one double or twin room; Hotel will be selected by Prize Provider at their sole discretion; Travel insurance is subject to restrictions and the terms and conditions of the insurance provider. It is the responsibility of the winner and/or their companions to meet any additional costs relating to obtaining insurance cover for any pre-existing medical condition and for any additional costs as may be specified where the winner and/or their companions are aged 70 or over; Prize is non-transferable and non-refundable; No cash alternative is available; All prize elements are subject to availability; The prize cannot be taken from 21st December – 2nd January (Christmas and New Year), over UK bank holidays or over Easter Sunday; The prize is valid for 12 months from the date of notification of winning, and travel must be booked and completed within that time frame; Winners must contact prize provider with three preferred travel dates no later than six weeks prior to departure; All elements of the prize must be taken at the same time; Once booked, the prize cannot be altered or amended; Both travellers must be aged 18 or over; The prize excludes domestic ground transfers; The prize excludes food and drink (except where stated above), excursions, attractions, treatments, car hire, visas and personal expenses and anything not expressly included in the prize; The Prize Provider is Element London. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible here:element-london.com/element-london-privacy-policy-travel-english/
