Terms & Conditions

Booking

When making your reservation, please ensure that you provide accurate contact information (email address and/or phone number) to allow us to provide full communications with yourself regarding your booking.

If you are running late for your reservation, please telephone the restaurant directly. If we do not hear from you, we will hold your table for a maximum of 15 minutes after the reservation time.

We appreciate that sometimes you will need to cancel, but request that you please let us know as far in advance as possible. Once again you can do so by contacting the restaurant directly, or alternatively there is a cancellation link within our booking confirmation emails that will automatically cancel your reservation for you.

Please note that further booking terms and conditions may apply to reservations during selected busy seasonal periods, including but not limited to: Valentine’s Day, Mother’s Day, Father’s Day, and the festive seasons during November and December. Any extra terms and conditions will be stated at the point of booking.

Group Booking

Depending on availability at our restaurants, when making a booking for a large party we may require you to submit a pre-order in advance of your reservation. If this is required during the online booking process it will be denoted when you select your required time. Should you not be able to book your table online, our Reservations Team will be able to assist and make you aware should a pre-order be reuqired.

Deposits may be required for large party bookings or events, and a credit card may be required to secure your reservation.

Cancellation Policy

For some reservations we will require you to secure your table with a credit card. Whilst no funds are taken at the time of reservation, should you not arrive and fail to cancel we withhold the right to charge £10 per person.